Request access
Request Shredstream in the console, choose metros and receiver count, review the answer and arrange changes to your receivers.
Team admins and developers can request Shredstream. Open your team in the console and select Shredstream.
Submit a request
In the request form:
- Select the metros where you want delivery.
- Choose Number of receivers, from 1 to 16. A team can have at most 16 receivers.
- Add an optional Note with your requirements, up to 1,000 characters.
- Select Request Shredstream.
Each receiver needs a public routable IPv4 address, a UDP port and one metro. Have those details ready for setup. See receiver requirements before requesting delivery.
Track the answer
The console shows Request open while ZeroCopy reviews the request. Until ZeroCopy answers, use Edit request to change it or Withdraw request to cancel it. Withdrawing a request leaves any existing receivers running.
The answer appears in the console and is sent by email:
| Answer | Meaning |
|---|---|
| Receivers set up | ZeroCopy has set up receivers for your team. Review the reply and receiver details. |
| Request declined | ZeroCopy has declined the request. Read the reply before sending another request. |
ZeroCopy provides the source addresses at setup. Allowlist them in your firewall and open the receiver's UDP port before receiving the stream.
Start delivery
Delivery starts once a receiver is active. Billing starts from that day; keep prepaid credit available. Check the receiver state and reports in the Receivers panel. See monitoring and billing for what those figures mean.
Request changes
Use Request more metros or receivers for additional delivery. To change an existing receiver or have it paused, contact support. Changing an active receiver's address or metro starts a new delivery period.